When you need a break, SMOKO delivers. We’re your trusted, local destination for quality vape and tobacco products, bringing brands from around the world right to your doorstep.
Our online store is founded on a commitment to quality and customer satisfaction. We get the best products at the best prices, then deliver them straight to our customers–fresh and secure. Start buying online with SMOKO and stop getting shafted at the checkout.
We’re homegrown in New Zealand.
We’re committed to convenience.
We’re a responsible retailer.
We’re the destination for best value.
FAQs.
Everything you need to know about our products and services.
How long will my delivery take?
We offer standard delivery (2-5 business days) and express delivery (2-3 business days) throughout Australia and New Zealand. All orders placed during business days are processed within 24 hours.
Are your products authentic?
Absolutely. We source all products directly from authorised distributors and manufacturers, ensuring authenticity and quality with every purchase. The savings we pass on to our customers come from our lean, streamlined operations.
How does age verification work?
As a responsible retailer, we must verify that all customers are over 18 before completing any purchase. Depending on your location, this will involve in-person ID verification upon delivery or online verification during checkout.
Is my delivery secure?
At SMOKO, we take genuine pride in delivering high-quality products. We prepare all orders in secure, discreet packaging, locking in freshness and preventing damage during shipping.
Is my payment information secure?
We use industry-leading encryption and security measures to ensure your payment and personal information remains completely secure at all times.
Can I get discounts on my orders?
Absolutely! Sign up to become a SMOKO member and you can enjoy up to 10% off your online orders.
How do I use my device?
Every product we sell comes with specific usage instructions. Complex devices will be packaged with detailed instructions to ensure safe handling. If you ever need any guidance, you can view more information listed on the product page.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with your order number. You can receive updates by entering this into your local postal provider’s tracking portal.
Are my products secure?
At SMOKO, we take genuine pride in delivering high-quality products. We prepare all orders in secure, discreet packaging, locking in freshness and preventing damage during shipping.
